At Oak Lodge Business Centre Limited , we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to; Oak Lodge Business Centre Limited, FAO Customer Engagement, Oak Lodge, School Lane, Little Melton, Norwich, Norfolk, NR9 3LB 01603 819 119
Who are we?
We’re Oak Lodge Business Centre Limited, a consultancy business dedicated to providing effective and legally compliant professional services and products. Oak Lodge Business Centre Limited is a Limited company registered under the laws of England & Wales (no.). The registered address is Oak Lodge, School Lane, Little Melton, Norwich, Norfolk NR9 3LB
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services or if you register to receive our blogs or newsletters. We use a 3rd party data processor to securely store all our contact information. When you complete an online form it is directly into the 3rd party processors secure website. We do not capture or store any of your personal data on our website.
What type of information is collected from you?
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine how many people people use our site, to better understand how they find and use our web pages and to see their journey through our website. Google does not supply us data to directly identify you. We consider Google to be a third party data processor.
The personal information you directly supply and that we collect might include your name, address, email address, IP address, employers name, employers address, website and information regarding what pages on our website are accessed and when. If you make a payment online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
- Send you communications which you have requested and that may be of interest to you. These may include information about marketing campaigns, best practice, industry news and to send updates on our activities, promotions of our companies good and services.
- Process orders that you have submitted
- Process information requests that you have submitted
- to carry out our obligations arising from any contracts entered into by you and us
- notify you of changes to our services
- process a grant or job application
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems only for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. For the purposes of marketing, we shall re-confirm your desire to receive communications from us every 24 months
Who has access to your information?
We will not give, sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf:
We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services on our behalf (for example to process payments and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Oak Lodge Limited for them to use for their own direct marketing purposes, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Data Protection Officer
The data protection officer for Oak Lodge Business Centre Limited is Mr.Phil Moran
Data Protection Legislation
Our business, internal computer systems and this website are designed to comply with the following national and international legislation with regards to data protection and user privacy:
- UK Data Protection Act 1988 (DPA)
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation 2018 (GDPR)
This site’s compliance with the above stringent legislation means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our work or our exciting products and services, then you can unsubscribe from our communications using the link at the bottom of all our marketing emails at any time.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: email@example.com or telephone on +44(0)1603 819 119
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org, or alternatively, you can telephone +44 (0)1603 819 119
You have the right to ask for a copy of the information Oak Lodge Business Centre Limited hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.
You have the right to ask for all the information Oak Lodge Business Centre Limited holds about you to be deleted and erased from our systems. To do this, please send us an email from the email account we have on record for you and we shall delete and erase all data we hold on you from our systems.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to our 3rd party data processors who are outside the European Union (“EU”). By way of example, all our marketing automation servers are located in the USA. These third parties are EU-U.S Privacy Shield compliant.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Our 3rd Party Data Processors
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation of the EU and UK. These third parties are based in the USA and are EU-U.S Privacy Shield compliant.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
Use of ‘cookies’
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under and believe that our website content is suitable for all ages. However, if you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated on April 2018